I found the quiz irritating as it did not really apply to what I had been reading!

This module represented a very good introduction to troubleshooting problems. The approach improves confidence and makes one understand the importance of self-checking before seeking expert help as a matter of self-management and control.

This module has been so useful for me, not least because it has made me realise that 'we're all in the same boat' and 'Es ist noch kein Meister vom Himmel gefallen' (=no one is born a master).
I'm so grateful to be a part of the EDS Project because ordinarily, there is no allowance for learning how to deal with technical problems within working hours for me as a sessional tutor. No wonder so many of us aren't as IT literate as we should be!

Great hub of resources for future use

Quite challenging.

makes you think...

I found this module to be very interesting.

Comprehensive

I enjoyed this one

Need to think quite carefully about some of the questions and what they are asking!

this one was a tough one and you definitely need to concentrate 100%!

Helpful for tutors new to teaching IT

This module was really useful in checking and consolidating my knowledge. I am become lessfearful and more curious. Thank you

Loads of jargon used in the module, also didn't see relevance of a lot of what was in there (e.g. the breaking down of problems into systems, components, event and trigger made no sense and I don't see how it would help learners). Also the bit about OLS didn't seem relevant. Couldn't picture most of the suggested activities in the classroom. Didn't enjoy this module and don't feel equipped to teach it.

Some of the answers are not in the training. This made it difficult to complete the quiz.

Good refresher

I like the inclusion of video, there is a lot of text to read through in this module and the option to have a reader / to be able to listen to the script would have helped me engage with more of the content before trying the test.

found this one a challenge with terminology

understood as more basic language

Good module , many thanks.

Good clear information and various activities which was good

interesting and informative

Especially liked this advice
Seeing faults and incompatibilities as a natural and expected occasional recurrence.
Being able to define problems by knowing what should happen and describing the fault as what has actually happened as deviation from the expected.
Knowing that fault-finding is a logical and progressive process to go through, following an order from the obvious/simple/likely to the more complicated/unforeseen problems.
Knowing the types of help available and what is best sought according to the problem experienced.
Knowing that testing and checking technology is working is wise. They know about virus checkers and making sure devices are up to date and regularly checked.

Useful

good recape

Types of user: not everyone can afford to constantly update devices, especially if they have poor WiFi and other financial priorities. So you have some users who wish to progress but resources don’t allow them, it’s not because they don’t want to. So it’s wrong to categorise users in this way.

iPad website: need to explain how to find model number and if it’s still supported.

Too much writing

Really good breakdown of technical issues and jargon also.

Very practical tips

working my way out of lockdown brain fog

Very good content!

a really good quick into to the module and training

The grammar and language used in this module especially the final quiz is horrendous.

Enjoyable module.

Some good resources to look at and use

completed

More practical advice would be welcome, any particular organisations, groups to get technical help from.

Good content !

Good and useful information.

As a teacher teaching English Language, I have found that some of the questions were not always very clearly defined.

There were some things I learnt from this.

Some useful refresher info here but mostly common sense to those who use IT routinely

It gave me a few tips to try for basic technical issues.

A good module to help me understand how to fix issues

Many thanks I have updated my knowledge

Again a useful module to help understanding of recognizing and fixing issues.

It was interesting and I did remind myself of some information that I had forgotten.
I did find it a bit confusing trying to work my way through some of it, as it was not that straight forward to navigate, despite the demos at the beginning.
Also, at the end its not clear what you should be doing. I did complete these units over a couple of days, which did not help, when going back into it.
Also, there were several typing errors and spelling mistakes, which also made some of the text confusing in places.

Once again - helpful stuff. Could you check your spelling in the' Breaking down a problem' section - should it read affected not effected?

Most of that was English skills not IT at all. You could be terrible at IT but still pass the quiz.