EDS: Dealing with technical problems
To develop your understanding, skills and confidence to teach competencies in Dealing with technical problems from the Using devices and handling information skills area of the National Standards for Essential Digital Skills (2019).
Aim
To develop your understanding, skills and confidence to teach competencies in Dealing with technical problems from the Using devices & handling information skills area of the National Standards for Essential Digital Skills (2019).
Objective
At the end of the module you will be able to:
- Explain the key knowledge components required to teach Creating and editing documents
- Apply the technical skills identified in the module
- Facilitate effective learning of this area of the standards at the relevant level (Entry or Level 1)
Essental Digital Skills
This module covers the EDS component - 1.4 : Identifying and solving technical problems
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Feedback about this module
Average feedback ratings
Taking note of your feedback
We greatly appreciate the time taken to provide us with feedback on each module. We regularly review all the feedback provided and use it to inform the development of new modules. Subject to funds being available and other constraints, we will amend existing modules where feedback shows this is required.Feedback from other members about this module
I found the quiz irritating as it did not really apply to what I had been reading!
Comprehensive
I enjoyed this one
Need to think quite carefully about some of the questions and what they are asking!
this one was a tough one and you definitely need to concentrate 100%!
Helpful for tutors new to teaching IT
This module was really useful in checking and consolidating my knowledge. I am become lessfearful and more curious. Thank you
Loads of jargon used in the module, also didn't see relevance of a lot of what was in there (e.g. the breaking down of problems into systems, components, event and trigger made no sense and I don't see how it would help learners). Also the bit about OLS didn't seem relevant. Couldn't picture most of the suggested activities in the classroom. Didn't enjoy this module and don't feel equipped to teach it.
Some of the answers are not in the training. This made it difficult to complete the quiz.
Good refresher
I like the inclusion of video, there is a lot of text to read through in this module and the option to have a reader / to be able to listen to the script would have helped me engage with more of the content before trying the test.
found this one a challenge with terminology
understood as more basic language
Good module , many thanks.
Good clear information and various activities which was good
interesting and informative
Especially liked this advice
Seeing faults and incompatibilities as a natural and expected occasional recurrence.
Being able to define problems by knowing what should happen and describing the fault as what has actually happened as deviation from the expected.
Knowing that fault-finding is a logical and progressive process to go through, following an order from the obvious/simple/likely to the more complicated/unforeseen problems.
Knowing the types of help available and what is best sought according to the problem experienced.
Knowing that testing and checking technology is working is wise. They know about virus checkers and making sure devices are up to date and regularly checked.
Useful
good recape
Types of user: not everyone can afford to constantly update devices, especially if they have poor WiFi and other financial priorities. So you have some users who wish to progress but resources don’t allow them, it’s not because they don’t want to. So it’s wrong to categorise users in this way.
iPad website: need to explain how to find model number and if it’s still supported.
Too much writing
Really good breakdown of technical issues and jargon also.
Very practical tips
working my way out of lockdown brain fog
Very good content!
a really good quick into to the module and training
The grammar and language used in this module especially the final quiz is horrendous.
Enjoyable module.
Some good resources to look at and use
completed
More practical advice would be welcome, any particular organisations, groups to get technical help from.
Good content !
Good and useful information.
As a teacher teaching English Language, I have found that some of the questions were not always very clearly defined.
There were some things I learnt from this.
Some useful refresher info here but mostly common sense to those who use IT routinely
It gave me a few tips to try for basic technical issues.
A good module to help me understand how to fix issues
Many thanks I have updated my knowledge
Again a useful module to help understanding of recognizing and fixing issues.
It was interesting and I did remind myself of some information that I had forgotten.
I did find it a bit confusing trying to work my way through some of it, as it was not that straight forward to navigate, despite the demos at the beginning.
Also, at the end its not clear what you should be doing. I did complete these units over a couple of days, which did not help, when going back into it.
Also, there were several typing errors and spelling mistakes, which also made some of the text confusing in places.
Once again - helpful stuff. Could you check your spelling in the' Breaking down a problem' section - should it read affected not effected?
Most of that was English skills not IT at all. You could be terrible at IT but still pass the quiz.
AA lot of interesting information, including some bits that I would not have though of delivering to learners
Good module
Meh
ok
Ok, lots of common sense
A lot more to this topic than I thought. Learnt a lot from this.
Some useful terminology and resources
really useful found out tips, problem solving and resources. feeling more confident about dealing with technical difficulties now