Welcome to the Enhance Digital Teaching Platform. You can explore the key features of Enhance by watching our short Introductory Video
Home  /  Module Overview

Digital problem-solving skills


Digital technologies don't always work as they should - one of the few areas in the controlled environment of education institutions where something failing to do what you expect can be quite normal.

Learners need to move from relying on teachers and technical support staff for solutions to being able to deal with problems for themselves. Developing independence in practical problems is an important life skill and essential for employment.

This module looks at the different types of problems that can arise and the various ways in which learners can resolve them independently – and be encouraged to recognise when it really is best to down tools and seek help.


This module introduces the basics of supporting learners to solve problems using digital technologies.


After completing this module, you will be able to:

• categorise the problems that may arise during learners’ use of digital tools and media
• define the skillset required by learners to resolve them
• demonstrate to learners the importance of this skillset for future employment.

Digital Teaching Professional Framework

This module covers the DTPF component - C2 : Supporting study skills

  • Identify and solve technical problems when operating devices and using digital environments.
  • Adjust and customise digital environments to personal needs.
  • Identify, evaluate, select and use digital technologies and possible technological responses to solve a given task or problem.
  • Use digital technologies in innovative ways to create learning.
  • Understand where a learner's digital competence needs to be improved or updated.
  • Support others in their digital competence development.
  • Seek opportunities for selfdevelopment and to keep up-to-date with digital evolution.
More about the Digital Teaching Professional Framework

Taking note of your feedback
We greatly appreciate the time taken to provide us with feedback on each module. We regularly review all the feedback provided and use it to inform the development of new modules. Subject to funds being available and other constraints, we will amend existing modules where feedback shows this is required.
24th August 2019
Andrew Doughty

Our Response: Thanks for taking the time to review your experience.
16th July 2019
Richard Cussell

Our Response: Appreciated!
28th June 2019
dawn goodman

Okay for knowing about problem solving skills and how to address them with the learners.  Report this review

Our Response: A comment is always helpful, thanks.
15th May 2019
Mustafa Vanancio

Our Response: Appreciated!
15th May 2019
Olugbenga Odetola

Our Response: Thank you for the encouraging feedback!
23rd April 2019
Nedas Laurinavicius

Our Response: Thank you, your feedback is important.
11th April 2019
Matthew Staples

I need to read the questions better before answering :-D  Report this review

Our Response: Thanks! Always helpful for us and your peers to read your recommendations.
23rd March 2019
Chelsea-Brogan Kirchner

Our Response: Great thanks!
12th March 2019
James Spivey

Our Response: Thanks for taking the time to review your experience.
4th March 2019
Jane Tomlinson

Our Response: Thank you. We appreciate your feedback. It is important for us to understand how to improve our training modules and, subject to you having given consent, we will be in touch to discuss it further with you. Alternatively, please do not hesitate to contact our Helpdesk on 0330 22 333 63. Understanding your views is important to us.
3rd March 2019
Matthew Gordon

So true: '[d]eveloping independence in practical problems is an important life skill and essential for employment'.  Report this review

Our Response: Thank you for your helpful comments which will inform our ongoing development.
Login or signup to earn this badge!
Badge for Study Skills - Exploring

The Study Skills badges recognise your ability to develop your learners study skills in a digital world. This badge recognises that you are exploring how to better prepare learners for solving digital problems.