Welcome to the Enhance Digital Teaching Platform. You can explore the key features of Enhance by watching our short Introductory Video

Troubleshooting and FAQ

Q
How do I find out more about the modules?
A
You can find out more about the modules either by watching the introductory walkthrough video or viewing our guide.
Q
What are benefits of badges?
A
You can find out more about the badges either by watching the introductory walkthrough video or viewing our guide.
Q
How can I find out more about using this site?
A
You can find out more about the site and all that is on it by watching the introductory walkthrough video.
Q
What are the benefits of registering and creating an account?
A
You can see and use the modules without registering and creating an account You will need to register and create an account:
  • for My Learning to create and update a record of the modules, which you have completed
  • rate individual modules and provide feedback on them (trip advisor style)
  • to earn Badges which will evidence your professional development
  • to be able to receive Badges by email, when earned
  • to create your personal profile
  • to receive recommendations for which modules to engage in next
  • to provide feedback to us and to participate in the Enhance Community of Professional Learning, whereby we can share needs, experiences, ideas and progress our development together
  • to optionally receive information on services and products from the Education and Training Foundation.
Q
How do I register for an account?
A
To register a free account, click the 'Signup' button at the top of the page. If you are using a mobile devices select 'Signup' from the menu.
Q
Why should I use My Learning?
A
The My Learning feature is provided so that you can see a record of the modules which you have completed, the badges that you have earned and progress towards these
Q
What do I need to do to complete a specific module?
A
Once you have launched a module, you should:
  • watch the video or read the transcript. You can find the transcript by using the Resources button on the left-hand side of the module page
  • reflect on what you have learned, by using the on-screen questions/prompts and making notes in the Reflection box and saving these. You can, if you wish, download your notes using the Download button on the left-hand side of the module page
  • view the summary of the module
  • if you wish you can find further details through the resources at the bottom of the page.
Once you have viewed the summary and if you are registered you will be prompted to leave feedback, which you can do by clicking on the Feedback button at the top right hand side of the page
Q
How do I update my user information?
A
To update any of the information on your user profile (including your email address), click on your initials or avatar at the top of the site and select 'Profile'. If you are using a mobile device select 'Edit Profile' from the Profile menu option.
Q
I am having difficulty logging into the site. What can I do?
A
If you have already created an account but can't remember your login details, you can use the automated forgotten password reset system. If you're still having problems logging in after resetting your password, there are a few of things you can try:
  • Make sure you're using the correct capitalisation on the username/password (copy/pasting from the email can help to prevent errors).
  • Ensure that Javascript and Cookies are enabled (see below for how to do this). You can visit this site to check.
  • Try clearing your cache (see below for how to do this).
  • Try using a different web browser or computer.

If you are still experiencing difficulties then contact user support.

Q
How do I enable Javascript?
A
The site registration form (along with many of the course materials available on the site) require that javascript be enabled. Details of how to enable javascript for your browser can be found here.
Q
How do I turn on cookies?
A
Cookies are small files that are stored by your computer that allow the site to track important data about you as a user (such as the fact that you are logged in). Allowing such files to be created/stored is necessary for the site to function properly. More information about what cookies are and why they are needed can be found here. If you're having problems logging in (or remaining logged in), you may have cookies disabled. Instructions on how to enable cookies can be found here.
Q
How do I clear my cache?
A
If you open any part of the site (a page, course, module, etc) and it isn't showing what you expect (such as missing saved data within a course), you might be seeing a "cached" version. This is where your web browser (in order to make sites load faster) shows you a version of the page it has saved locally, rather than requesting a new version of the page from the site. In order to prevent this, you can clear your browser's cache (its local store of web pages). Instructions on how to do this for various browsers can be found here. Once you've done this, refresh the page. This is also a possible solution to login problems.